Spa Guest Service Manager

  • Full Time
  • Anywhere

Aulani, A Disney Resort and Spa

Job Summary:
You have a passion for leading a team of talented Cast Members who share your desire to provide magical experiences for our Guests. As a Spa Guest Service Manager, you will lead and oversee the daily operation of Laniwai Spa and Painted Sky, and all related spa and fitness activities at Aulani, A Disney Resort & Spa. As a leader, you will partner with the caring and passionate cast of Laniwai and Painted Sky and develop your team to reach their greatest potential.

You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa/fitness services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.
Overseeing all guest and Cast Member experiences in the spa
Occasionally maintaining schedules for all Cast Members working in the spa
Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
Handling guest and Cast Member questions and concerns professionally and courteously
Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attending/participating in leadership development training and ongoing spa training to remain up-to-date on current practices
Basic Qualifications:
Please apply if you have:
A minimum of 1 to 2 years of proven leadership experience in a spa/salon environment
Ability to lead a diverse team utilizing various motivational and developmental tactics
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Ability to confidently utilize service recovery methods
Proactive in anticipating guest and Cast Member needs

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