Spa DIrector

Website Bella Sante Day Spas

Bella Santé, meaning ‘beautiful health’, is one of the most recognizable spa brands in New England.  We are seeking a Spa Director for our Boston location.

In business for over 20 years, our ‘Best of Boston’ awards span over a decade.  We are proud of our numerous awards and accolades as they are a testament to our talented team and our collective commitment to delivering world class service to our guests. We are looking to bring on a strong, gritty, and enthusiastic leader to join our familial culture.

Responsibilities of the Spa Director include:

Ensures that service standards are kept at a high level for guests by maintaining the standards set in Bella Santé Spas SOP’s and service standards and Core Values.

·      Assesses all employees’ progress continually, trains/mentors’ employees with positive reinforcement and disciplines fairly and consistently.

·      Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments.

·      Ensures fiscal responsibility through efficient scheduling of staff.

·      Ensures that financial goals are attained by developing and implementing retail sales plan.

·      Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.

·      Creates a team of service providers to meet all aspects of professionalism and service demands.

·      Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.

·      Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system.

 

Requirements

EDUCATION/EXPERIENCE

·      Bachelor’s degree or comparable spa management experience

·      Knowledge of professional spa services and treatments.

·      Knowledge of retail operations and inventory systems.

·      Effective leadership skills and a strong work ethic.

·      Excellent customer service skills.

·      Efficient, well organized, and able to handle a variety of duties simultaneously.

·      Sales oriented.

·      Energetic, enthusiastic and motivational.

·      Professional manner, discretion, and appearance.

·      Excellent verbal and written skills.

·      Normal work hours: Varied to include nights, weekends, and holidays.

·      Proficient in spa software (Harms Millennium) and Microsoft Office products a plus.

 

Completive Base Salary: Yes

Bonus Plan: Yes

Benefits:  Medical, Dental, AFLAC, 401(k), paid time off, product discounts, complimentary services, and more.

Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

 

 

To apply for this job please visit bellasante.com.