Spa Front Desk Coordinator

Website The Ballantyne

JOB SUMMARY

Acts as the first point of contact for all guests entering The Spa at Ballantyne. Provides professional and courteous service by checking guests in for their appointments, explaining spa services and policies, and answering questions. Performs Spa Attendant job duties as needed.

 

JOB DUTIES

Greets and welcomes all guests entering the spa in a timely and professional manner.
Checks guests in for their appointments in Micros.
Acts as a resource for all services, treatments and policies of the spa, including cancellation policy, service charges, retail items, treatment procedures, etc.
Schedules service and treatment appointments and enters in Micros.
Handles all point of sale functions for services, retail products, and gift cards. Accepts cash and credit cards, provides change, and issues receipts.
Maintains cash bank and deposits all monies received daily.
Processes food and beverage orders in Micros.
Answers the telephone in a professional and courteous manner, assisting callers or transferring calls to the appropriate person.
Cleans and maintains the waiting area and dining room.
Assists Spa Attendants as needed by issuing robes, slippers, and locker keys to guests.
EDUCATION AND EXPERIENCE

High school diploma or equivalent
One year related customer service experience, preferably in a spa or hotel setting
Micros experience helpful
SKILLS & ABILITIES

Strong verbal communication skills
Excellent time management and organizational skills
Basic computer and math skills
Ability to work a flexible schedule, including evenings, weekends and holidays to accommodate business needs
PHYSICAL REQUIREMENTS

 

Ability to stand for extended periods, walk, hear, talk, grasp, reach and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

 

We are a drug-free workplace. Pre-employment drug testing is conducted.

 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

To apply for this job please visit workforcenow.adp.com.