Spa Director

Website The Essex Resort and Spa

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
The Spa Director is responsible for overseeing the successful operation of the Spa facilities assuring its profitability, operational goals, and that the highest standards of service and guest satisfaction are met.

Job Description:
Oversee operations and management of the entire department, including managers, supervisors and staff.
Responsible for hiring and scheduling personnel, conducting disciplinary actions, and providing training for all staff.
Oversee and assist managers and supervisors with the performance, attendance, attitudes, appearance and conduct of the staff.
Maintain consistent and efficient systems of communication within and outside the Spa Department.
Represent the Spa Department at meetings, including pre-cons, conference reviews and department head meetings.
Cooperate with the Sales & Marketing and Conference Planning Departments in designing and implementing marketing & merchandising strategies to ensure successful achievement of profit goals.
Develop a business plan to ensure overall operation; growth and long-range profitability of the department are achieved. Develop new programs related to personal training, wellness program and other outdoor activities for summer and winter periods.
Develop budget and monitor profit & loss statement with management, assuring profit goals are met.
Forecast revenue, monitor payroll and expenses on a weekly, monthly and quarterly basis. Take appropriate action to effectively manage profitability.
Remain knowledgeable of industry trends, developing new programs and making improvement recommendations to the Rooms Director.
Evaluate other properties’ methods and products to enhance department services and systems.
Establish and maintain Resort/Department Service Standards.
Consistently lead by example.

To apply: please visit: to complete/submit your application (please select The Essex Culinary Resort and Spa from the locations menu on the left).

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