Website The Vanderbilt Hotel
Role: Spa Therapist
Reporting to: Guest Relations Manager
Role based: The Vanderbilt – Newport, RI
Why This Job Exists:
The Spa Therapist performs professional massages and body treatments to our Guests with unparalleled personalized service, professionalism and exceptional knowledge in the field of the healing arts while ensuring high levels of customer service are achieved and maintained throughout their stay at The Vanderbilt.
Key Duties and Responsibilities:
Support The Vanderbilt Spa through the consistent use of its spa standards and procedures to ensure full Guest satisfaction
Provide consistent high quality treatments in accordance with spa protocols and accepted certification practices
Be on time for appointments and thoroughly review appointments after completing each treatment
Escort guests to and from treatment room and attend to any immediate needs throughout the Spa visit
Have the ability to courteously interact and answer all spa and hotel related questions with guests
Maintain professional ethics while ensuring personalized service is provided to each guest so they feel their needs are met
Ensure guest comfort and safety throughout the treatment
Ensure treatment room is clean to standards at all times as well as cleanliness of all other spa areas including locker rooms
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Properly care for equipment and use proper amounts of product to assist with cost control
Report dysfunctional equipment to Guest Relations Manager
Maintain and assist in inventory of supplies as required by Guest Relations Manager
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Maintain current professional licenses
Valid Massage Therapy Certification from a recognized school of massage.
Current Rhode Island state massage license
Two years of experience in practicing massage therapy
Additional certificates for specialty treatments and body treatments preferred
Ideal candidate possesses a thorough knowledge of numerous holistic concepts, spa trends and massage modalities, as well as a general understanding of body treatments.
Able to work on a flexible schedule, including week-ends and holidays, according to department needs.
How You Can Succeed in This Role:
Working at Auberge Resort Collection Hotels can offer an opportunity to build a life-long career where you can grow beyond your limits. Our people are:
Excellence – Strive to be the best. Find solutions to challenges in order to continually improve and deliver exceptional results.
Nurturing – Personal growth drives us. We reach higher by being collaborative and team-oriented.
Respectful – Treat others and the world around us as we would like to be treated.
Individual – Everyone has something to give. Value each person’s individuality and unique value.
Curious – Celebrate creativity and embrace new experiences.
Heartfelt – Warm and Present, we have a true heart for hospitality, creating joy and happiness.
This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
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