The Spa Director is responsible for developing spa treatment and culinary learning opportunities that compliment and support the resort. The Spa Director is responsible for hiring, training and development of all facility staff members.
The Spa Director has responsibility and accountability for the facilities P&L performance, forecasting, sales and marketing retail sales and overall operations of the facility. The Director shall work with other senior managers of the resort to assure that financial accounting, HR, marketing objectives and cooperation with property operations are achieved.
Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities
Develops a plan to reorganize, re-launch, and operate a life-style wellness centered spa operation
Develops and meets operating objectives and budgets
Develops and implements a marketing and sales strategy that will deliver a constant message centered around “an escape from the ordinary” and increase visits
Leads the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
Develops, maintains, and consistently re-invents a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on-staff or consulting instructors
Oversees a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort wide marketing endeavors to stimulate consumer awareness and sales bookings
Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise;
Perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
Develops and maintains standard operating procedures for facility operations
Recruits, hires, trains and retains an effective and professional staff; Actively coaches, mentors and develops team members;
Produces or oversees evaluations for staff
Monitors departmental service levels and assures that standards are met and customer feedback is exceptional
Anticipates, identifies and ensures that guest needs are being met in the best possible way
Keeps staff informed and knowledgeable of pertinent information;
Conducts daily pre-shift meetings and departmental staff meetings as required
Generates spa & cooking studio forecasts – weekly, monthly, quarterly and annually and interprets, analyzes and reports on the Spa’s financial performance
Manages labor and operating expenses in accordance to business levels
Manages inventory; follow purchasing guidelines;
Ensures compliance with purchasing procedures
Ensures that accidents and claims are minimized by having staff focused on safety; Ensures that staff is trained on safety and emergency procedures
Other duties and responsibilities as assigned
Please ensure you meet the listed requirements prior to applying
High School diploma or GED – required. Bachelor’s Degree in Related Field and three (3) years experience in a Management position – required or Seven (7) years experience in a Management position – required or Five (5) years experience in a Management position with Wind Creek Hospitality – required
Five (5) years of work experience in a 4-diamond caliber destination spa as a Manager or Assistant Manager – required
Must be proficient in Microsoft Office applications – Outlook, Word, Excel, PowerPoint (skills test may be administered) – required
Demonstrated executive level writing and verbal communication skills required (skills test may be administered) – required
Demonstrated prior experience in development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company.
Demonstrated prior experience as a senior manager in opening a destination spa.
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality. Native American Indian Preference in Hiring Policy shall be adhered to at all times.
To apply for this job please visit www.casinocareers.com.