Vendor Partner FAQ’s

It is so exciting to have you at a Live Love Spa regional experiential event! You’ll find that exhibiting at our event is a very simple experience and our team will take great care of you. Please feel free to reach out with any additional questions.

GENERAL INFORMATION

Spa Owners, Directors, Managers, Lead Aestheticians, Lead Massage Therapists, Retail Managers, Consultants and Corporate Managers responsible for or directly influencing decision makers for the product purchases in their spa. Two decision makers/influencers per property are invited (some exceptions may apply.)

Our goal is to bring you a minimum of 40 unique properties and 80 attendees. We have been successfully executing events for over five years and most events garner more than the minimum attendees, reaching upwards of 120 in some major markets.

Our regional event draws from the surrounding area, mostly within a two hour drive or one hour flight.

We accept no more than 28 vendor partners and provide a curated experience with brands across numerous categories such as skincare, body care, retail items, software, implements, supplies and more.

Attendee Qualifications: Must represent a brick and mortar spa with minimum 3 or more treatment rooms, offering skincare, body care and retail. Some exceptions may apply.

This is an invitation only event. A brand may submit for one of their qualified spas to attend OR a spa can submit an application to request an invitation.

There is a $99 registration fee. Vendor partners and Live Love Spa may provide a VIP invitation to select qualified partners via a registration code that waives the $99 registration fee.

Of course! We welcome your qualified spa partners to the event. Just let us know and we will send out a VIP invitation on your behalf plus waive the $99 registration fee.

We would love to assist in getting prospective qualified attendees to the event. Please feel free to provide us with who you may like to invite and we will reach out, and send a VIP invitation on your behalf. We’re committed to connecting you with the best attendees within the region.

Each vendor will be provided a 4’ x 2.5’ table with neutral color tablecloth on risers. There may be opportunity for shelving at select locations. Gold Level sponsors have first access to shelving. If this is of interest to you, please let our events manager know in advance.

Tip: Ensure attendees can understand your brand story right when they come to your table! Utilize table signage, risers for height and décor such as flowers if you feel it would enhance your message.

You may utilize a shelving unit or clothing rack as long as it fits within the 4’ x 2.5’ space requirements. Please let the events team know in advance if you will be bringing an alternate setup.

All requests for electrical must be requested in advance during your registration. Only advance requests can be accommodated.

If you would like to bring a banner, please expect to display it behind your table as there may not be space next to your table. Also, let the events manager know if you are bringing a banner.

Live Love Spa has implemented a highly successful Passport Program. Each attendee is provided with a passport listing vendor names. Attendees are highly incentivized to meet with each vendor and receive a signature. We provide each attendee with a gift (ex. Necklace) if they complete their passport in its entirety and return it at the end of their session. Each passport goes into a drawing and one person from that event will win a trip to one of our destination events (ex. Mexico or Hawaii.) Although we cannot force everyone to visit every vendor, this system is highly successful in motivating attendees to stop by each table.

GOLD LEVEL SPONSORS (Providing Treatments)

Gold Level sponsors can expect to provide at minimum 14 treatment demonstrations over the two days.

Treatments are pre-scheduled by our events team. You will receive your itinerary at Sunday Night Set-Up. Each treatment is 30 minutes with 15 minutes in between for turnover. Lunch is also pre-scheduled for therapists.

Linens, towels, hot towel cabby and massage bed. Please plan to bring your own implements or supplies to provide your treatment such as mixing bowls, fan brushes, steamers, products, etc.

Yes, please feel free to decorate your treatment room as you will have the same room for both days.

During Sunday night setup, there will be a treatment providers meeting. Rooms will be assigned and more information will be provided on how/where to drop linens/towels, etc.

Yes, we are here for you and strive to facilitate closer connections. Please let us know at least a week in advance and we will do our best to accommodate.

Our team will always do our best to accommodate any requests. Please contact our events manager during the event to make any special requests.

SETUP

Setup is always on a Sunday evening and is mandatory. Times vary due to spa venue parameters and timeframes will be provided on our vendor itinerary.

Setup is approximately 2 hours. If you would like a little extra time to put on finishing touches, the events team will be there early on Monday morning and can arrange for you to come in early if needed.

Yes, you will have space under your table and we also have a designated room for large boxes.

DAY OF EVENT

Attendees come in starting on Monday at 9am. We recommend being set up and ready to go by 8:45am.

For your convenience, you will receive a list of attendees to make notes on during the event.

This is optional, as most attendees will be in robes and will not have cards on their person.

Don’t worry, we provide you with contact information for each attendee electronically on the Wednesday morning immediately following the event. The Excel spreadsheet includes Name, Title, Property, Address, Email, Phone, Classification and # of Treatment Rooms.

The best way to get attendees’ attention is to make it about them! Find out if they have heard about your brand or looking for your type of product. Take the first few seconds to assess this. Have a brief and concise pitch about your brand (no more than 3 minutes) and then gauge of interest level. If they are interested in learning more feel free to expand. If there is a high level of interest, request a call or meeting to engage them further after the event. The most common feedback from attendees is of some brands just “going on and on.”

LIVELOVESPA365 is an online platform where brands can connect to spa buyers and be able to contact users, showcase products and generate orders. This is a great place to stay connected to spa buyers you meet at events and meet buyers from other events. Our database is home to over 7,000 spa properties. Please find additional information on LIVELOVESPA365 at www.livelovespa.com/365/.

There are two sessions each day with check-ins at 9am and 12pm. Expect 20+ unique attendees during each session. The session timeframes are 9am – 3pm and 12pm – 6pm. There should be a slow and easy pace which provides you the ability to chat with each client. There may be some lag while attendees are in treatments. Please feel free to answer emails and get to know other vendor partners during any down time.

We will have coffee during the morning each day.

Yes, we will have lunch available. We recommend taking your lunch either at 11:30am or 1pm (before and after 2nd session has eaten) to avoid any crowds.

That should be fine. Because of our passport system, the attendees will come back around and find you as vendor partners stagger their lunch times.

On Monday evening, immediately following the event, we have arranged an informal after-event to mix and mingle with other vendors and attendees in a fun, relaxed setting. It includes heavy appetizers or buffet with a glass of wine/beer. For vendor partners, this is included in your event registration. Additional representatives may be registered at $50 per person. (Must be registered in advance and depends on availability.) Location to be provided on website prior to event and a reminder provided during event.

No, there is a whole new set of attendees that come in on Tuesday. We essentially do it all over again on Tuesday.

TEAR DOWN

On Tuesday, our event team will guide you through tear down instructions. After 6pm and after the last attendee has checked out, we will provide a signal to begin tear down.

Please break down any boxes completely flat (failure to do so will result in a fine.) Trash must be put in bags and collection areas will be designated.

Yes, pre-print and bring all return shipping labels with you to the event.

There will be signage for areas to place boxes for UPS and FedEx. Live Love Spa will schedule pickup for these boxes on Wednesday morning. *Please arrange for any pallet pickups on Wednesday morning as well.

What happens after the event?

First of all, we will miss you and hope you traveled back home safely. You will receive an electronic final attendee list upon the completion of an emailed survey on the Wednesday morning after the event.